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Home »  Gift Certificate FAQ

  Gift Certificate FAQ

1 .What's the return policy?
If you are not satisfied with the item, please contact the service people on line or via E -mail. You need to send t he picture of the item to our mail box. We will give you the return address when we confirm the problem of the quality .

2 .How to choose the size?
You can choose according to the "Size Charting".

3 .What you need to get your item?
You need to show your identification card to the post man when they send your item to your house.The express company will call your number if your address changes.

4 .Are the pictures true or false?
All of the picture are in-kind taken by ourselves,The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your chart.

5.How long does it take for delivery?
Generally, you may receive the item in 7-10 days after you paid your order,which are free for shipping worldwide.

6 .How to track your item?
We will send you your tracking number in 24-36 hours after we receive your money.You may check your item on the web of : http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html

7 .How to contact us?
Herve-sale.com is dedicated to Customer service. To serve our customers efficiently,our friendly and efficient staff can be contacted in many different ways.
Our hours of operation are Monday through Friday 11:00 AM to 3:00 AM (EST) next morning.
All e-mails received during business hours will receive a reply the same business day.
All other e-mails will receive a reply before noon eastern time the following business day.

8 .How to register and pay?
(1)You can login in our website to purchase on line.Click the "My account","Creat account" button, fulfill some necessary steps, such as: name, address, city, postal code. Telephone, and the State
(2) fill out some necessary steps, such as: name, address, city, postal code. Telephone, and the State
(3) Add the product to your chart
(4) Edit shipping address and choice of transport mode (Best way Ems, Free shopping)
(5) Input the coupon code and select the payment method (we now only support credit card payments)
(6) Click Finish to order. Page would Jump to the credit card company and the payment page. SSL encryption.

9 .Ways to pay:
You may pay via West Union or the credit card.(Visa &Master)If you pay via West Union ,pls make your order and send the number and the name of the item to our mailbox,we will send your item as soon as we accept them.

10 .Is it safe to pay via credit card?
We are just a credit card customer.your money is sent to our account? in that company.And we have no right to know any information about your card information,so if there's any problem about payment, you should contact the card company.If you are not satisfied with the product, you can ask us to return your money,or charge back. But this is very rare.

11 .Why It shows declined when I pay via credit card?
You've entered the wrong information.
The card does not support on-line shopping.
The money in your card is not enough.
You have bad payment records and don't pass the Credit Card filtration system (not payment by a deception, etc.)